We hope that you will find the answers to all your questions in the FAQ below. Otherwise, please contact our Customer Service.
Call +31 (0)88 93 43 446 or mail to email@example.com
Monday through Friday from 8am until 8pm.
What it is
Utrecht Region Pass makes traveling convenient and carefree!
- Certified Nationwide access: you can reach every destination in the Netherlands by public transport without any hassle. This is possible because Utrecht Region Pass is powered by TripKey and TripKey is a certified partner of the Dutch nationwide accepted public transport card OV Chipkaart (Translink) and partner of major booking agencies and hotels.
- Ready-to-use: your personal Utrecht Region Pass will be linked to your creditcard. After registering online, just collect your Utrecht Region Pass at one of our pick-up locations and start travelling.
- Best-buy: You pay €6,50 rental fee (including€3,25 reservation costs) plus the regular public transport charges. In your account, you can check your trip report and see what you spent. In case you don’t return the card, we will keep your €25,00 deposit. We’d rather re-use the Utrecht Region Pass cards and we’re sure you’d want to help us be sustainable.
Utrecht Region Pass is a shared, ready-to-use, contactless travel card that provides seamless access to all public transport in the Netherlands. It is a pay-as-you-go public transport (rental) card that is conveniently linked to a credit card. Additionally, you can use the pass to visit the most valued destinations and places of interest within the province of Utrecht.
How It Works
If you plan on returning to the Netherlands on a regular base, we understand that it might be easier for you to just keep your Utrecht Region Pass and this is possible. However, please note that we charge the following costs:
€6,50 rental costs valid for 1 month (these costs include the € 3,25 registration costs)
€ 2,50 rental costs per month after the first month.
- Each time you transfer to a different mode of transport (for example from a tram to a bus or a train to the metro), you must always check out the first vehicle and then check in the next one.
- You must also check out and check in again if you are transferring from a bus to another bus or from a tram to another tram.
- Exception: if you are transferring from one NS train to another NS train or from one metro to another metro, you only need to check out at the end of your journey.
When you arrive at a train station, hold your URP in front of the card reader that is built into the train gate. The gate will open. You check out in the same way at the station where you exit the train system.
When you arrive at a metro station, hold your URP in front of the card reader that is built into the metro gate. The gate will open. You check out in the same way at the station where you exit the metro system.
Every time you enter a vehicle you must check-in and every time you leave a vehicle check-out. When your trip includes a change of vehicle (connection) you have to check out the first vehicle and check into the next one. To check-in, you hold your card in front of the card reader. Readers are placed at the entrances and exits of all trams and busses. When you check-in, you will hear one beep. When you check out, you will hear two beeps.
Register & Reserve
Log into your account in the Utrecht Region Pass portal with your email address and your password. In order to make a new reservation, all you need to do is click on “new reservation”.
Log in via book.utrechtregionpass.com with your e-mailadres and your password.
If you wish to reserve more than 10 passes, you can either make a new extra reservation or you can contact our Customer Service. Call +31 88 934 3446 or mail to firstname.lastname@example.org, Monday through Friday from 8am until 8pm.
Yes, every adult and child older than 4 years old needs his/her own Utrecht Region Pass.
Utrecht Region Pass is powered by TripKey. TripKey does not re-sell your personal data. It uses the data only for its operations, in adherence to the requirements of the Dutch Data Protection Act. For more information please read our Privacy Statement.
Yes! You can book up to 10 Utrecht Region Passes on one reservation number. No need to register the other travellers. Simply present your reservation number at the pick-up location. This is handy if you travel with your family or in case of a group of people traveling together on a company’s budget. Please note however that you will have to pick-up and drop-off all the passes at once.
The reason might be that our payment provider has identified your country as “high risk”. We apologize for this inconvenience. Please try using another payment method.
The reservation process is safe, quick and simple:
- Register to create your online account at our secure site my.utrechtregionpass.com
- Reserve your Utrecht Region Pass(es): indicate number of passes, pick-up date & location
- Fill in your payment information
- Pick up your Utrecht Region Pass(es)
- Start travelling!
You can see all the transactions that you have made in your account under “trip report”. Please note that it might take 24hours before your last transaction appears.
Unfortunately, it is not possible to combine the Utrecht Region Pass with age-related discounts. You pay the regular rates of the carrier. You can view this in your Utrecht Region Pass account.
We charge your credit card the first time when you pick-up your pass. Afterwards on a weekly base or immediately after you return your pass.
We apologise for this inconvenience and want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact our Customer Service at +31 88 934 3446 or email@example.com.
We apologise for this inconvenience and want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact our Customer Service at +31 88 934 3446 or firstname.lastname@example.org
The costs for traveling with the Utrecht Region Pass are € 6,50 per card plus the regular public transport costs of traveling.
- The rental costs per card for the first period of 30 days are € 6,50 (including reservation costs)
- The rental costs per card per extra period of 30 days are € 2,50
- The reservation costs are € 3,25 per card. The reservation costs are non-refundable
- The cost of traveling are the regular costs for public transportation. They vary per carrier and per trip/distance.
- When you pick-up your Utrecht Region Pass we charge a € 25 deposit that is returned after you’ve dropped-off the pass
- If you fail to return the passes we will not refund your deposit.
Pick-up & Drop-off
You can return your Utrecht Region Pass at another location than where you picked it up. You will find the current list of drop-off locations here.
If you stay in a hotel, check-out the list of partner-hotels where you can also pick-up your Utrecht Region Pass. Please note that you will have to register in our website before being able to reserve and pick-up your cards.
During the reservation process we ask you to select a pick-up location. We will show you only the locations that have cards available for you on the pick-up date you indicate. You will find our current pick-up locations here on our website.
You can get a Utrecht Region Pass at one of our pick-up locations. You will find the list here on our website. Note however that you must register and reserve your pass before being able to pick it up. We recommend to register and reserve your Utrecht Region Pass(es) in advance at my.utrechtregionpass.com
Where To Use
You can use your Utrecht Region Pass to rent an OV-fiets from nearly 300 locations. Locations include train stations, bus and metro stops, several town centres and P+R sites. The bicycles are stored in both guarded and unguarded storage areas, or in self-service bicycle lockers or carousels. For more information check our special OV-fiets page.
When you travel by train it is important that you sit in 2nd class. All other modes of public transportation have only one class.
With the Utrecht Region Pass you can make use of all modes of public transport in the Netherlands. This includes the train, tram, subway, bus and ferry. Besides this, you can travel in a typical Dutch way: with the OV-fiets (public transport bicycle).
Change Of Plans
Log into your account in the Utrecht Region Pass portal with your e-mail address and your password. Click on ‘My reservations’ and select the one you wish to update. You can reduce the number of cards, change the pick-update, the pick-up location *, the drop-off date and the drop-off location.
* Only the pick-up locations that have cards available on the selected pick-up date will appear on the drop-down menu.
You have to make a new additional reservation in the portal. It could happen that there aren’t enough passes available at the chosen location on the pick-up date. This is why it is important to update the reservation via the portal so that you are not disappointed upon arrival at the pick-up location.
You can change the pick-up location using your URP portal account. Go to “my reservations”, open the reservation you wish to update. It may occur that there aren’t passes available at the newly chosen location on your pick-up date. This is why it is important to update the reservation in advance, via the portal so that you are not disappointed upon arrival at the pick-up location.
If you cancel cards we will have to charge you for the reservation costs: 3,25 € per cancelled card. Reservation costs are non-refundable.
You can cancel your reservation entirely but please note that the reservation costs are non-refundable (3,25 € per card).
We understand that life is full of surprises and we want to be as flexible as possible. However, our product is a “shared” product and we want to avoid disappointing you or other travellers. This is why we ask you to update your reservations in your portal-account. Thank you!
During this trip, the carrier registered a check-in but did not recognize the entry or exit point. This may be because the check-in or check-out equipment was not set up properly. This has no further financial consequences.
We receive all transactions from the carriers and unfortunately we can not adjust anything about this.
That happens. Don’t worry. Go to the portal and click on “forgot my password”. You’ll receive an email with a link to reset your password. Afterwards, you will be able to log in using your email address and your new password. Please be aware that if your enter 5 times the wrong password, your account will be blocked. Should this happen, please contact our Customer Service.
We kindly ask you to send your pass in a closed envelop to the following address:
Utrecht Region Pass
PO Box 694
3800 AR Amersfoort
We advise you to let us know by email email@example.com when you have sent the card. You cannot use our Dutch reply envelop for this. The costs of sending are for your own expense. If you don’t return the Utrecht Region Pass we will not refund you the €25,- deposit.
We’re so sorry that this happened and we want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact as soon as possible our Customer Service at +31 88 934 3446 and report that your card is missing. Our Customer Service is open from Monday-Friday from 8am until 8pm. You can also send us a mail at firstname.lastname@example.org or report the missing card at the nearest pick-up/drop-off location. We’ll take care of the rest and let you know how to get a new one.
We understand your frustration. The fine you receive for not checking-in is for your own expense. This is because when you do not check-in you do not pay for your transportation and are dodging (even if not intentionally). For the rest of your travel we kindly remind you that it is very important to check-in and check-out every time when you enter and leave a train station, tram, subway, bus.
Some train stations do not have closed gates and it is easy to pass through and forget to check-in. If you realise that you have forgotten to check in after walking past the gates, try to go back and do so before you enter the train. Otherwise the conductor may issue a fine because you do not have a valid ticket. Make sure that you check in at an NS pole, or at the check-in side of the gate. Are you already on the train? Then report to the conductor.
If it is still possible, go back to the location where you forgot to check-out and hold your card in front of the reader with the OV-Chipkaart logo. If this is not possible anymore, the public transport provider charges a fixed fee for the trip. The fine you receive for not checking-out is for your own expense. If you have forgotten to check out after your train journey, then you can still check out for up to 6 hours afterwards at any NS pole or gate. Make sure you do this on the check-out side of the gate. For the rest of your trip please remember that it is very important to check-in and check-out every time when you enter and leave a train, tram, subway, bus.
We apologise for this inconvenience and want to resolve this for you as soon as possible. Therefore, we kindly ask you to contact our Customer Service at +31 (0)88 934 34 46 or send an email to email@example.com. Our Customer Service is open from Monday-Friday from 8am until 8pm. You could also go to the nearest pick-up /drop-off location and ask if they can give you a new card. Find here the list of our pick-up/drop-off locations.
Explore & Do
We are sorry that your plans have changed. But no, you cannot cancel and get a refund for tickets you’ve bought for an attraction.
It means that the specific attraction does not charge entrance fee. Free! We list it to inspire you and we let you know how to use your Utrecht Region Pass and the public transport to get there.
You must purchase the tickets in advance via your account on our secure website. You will receive a confirmation of your purchase and an on-line ticket that you will have to show upon entering the destination. The employee will scan it. Now you’re ready to explore and enjoy!
Go to the Explore & Do section of our website. You will find the list of destinations for which you can book tickets using your Utrecht Region Pass account.